Careers By Rex Resorts

Reservations & Accounts Assistant
Hammersmith, London


Reservations & Accounts/Admin Assistant Rex Resorts

We are a small office based in Hammersmith that manages & markets a chain of hotels in the Caribbean

This position will initially be for twelve months maternity cover however could lead to a long-term role within the company.

Normal Office hours are Monday to Friday: 09:30-17:30. However, flexibility on this could be considered. Please note candidates MUST live within a commutable distance to Hammersmith.

We are looking for an all-rounder to assist the Sales, Marketing and Accounts departments. The role will include inputting reservations, collecting payments, inputting data, responding to queries and complaints. Advanced computer literacy would be an advantage in this position including Microsoft applications. You must be confident to work as part of a team as well as autonomously to meet deadlines. This would suit an outgoing, warm personality with reservations or travel experience. Good command of written and verbal English is a must.
Please send your CV along with any information you feel is relevant to: [email protected]

To be considered for future positions

Please do send your CV along with details of any position and location you are interested in to be considered for future roles with Rex Resorts.

Human Resources/Training Manager


Responsible for all aspects of Human Resources activity in the hotel, ensuring standards, employee development, Health & Hygiene and significant emphasis on training, in order to achieve and maintain the company standards and aspirations. Coordinating all recruitment activity to ensure we are attracting the most suitable candidates to maintain and improve our standards. Maintaining a very positive employee and industrial relations environment by engaging the resources of the Union and Labour Department.



  • To report for duty punctually wearing the correct uniform and name badge and maintaining a high standard of personal hygiene and appearance at all times.
  • To provide a courteous and efficient service at all times
  • To be familiar with and abide by the rules and regulation set out in the employees’ handbook.
  • To be familiar with all Emergency, Hurricane, Earthquake and Fire procedures in the hotel
  • To attend any training and meetings scheduled by management



  1. Set up training programs to encompass all departments to drive home procedures and standards
  2. Set up and facilitate (as necessary) all internal and external training for line employees, supervisors and department heads.
  3. To conduct all interviews and orientation for new employees
  4. Review and approve all weekly department rosters to ensure numbers and expense are in line with budget.
  5. Plan and coordinate all employee relations appreciation events and functions.
  6. Conduct all disciplinary interviews, investigations and prepare letter based on findings and decision taken.
  7. Organize all Health & Safety, Hygiene, Fire, First Aid and HACCP with external facilitators and keep records.
  8. Maintain update records of all Line Employees and Supervisors Personnel Files
  9. Maintain cordial relationship with Unions and liaise with them on Industrial Relations issues
  10. Prepare budget for Personnel operations and Staffing based on forecast for particular year
  11. Prepare Weekly Department Expenses
  12. Report and address all Human Resource improprieties
  13. Conduct exit interview for all employees leaving hotel’s employment by own accord or by organisation’s decree.
  1. Conduct random daily walk through in various departments to ensure standards, rules, regulations and policies are maintained and exercised.
  1. Maintain records of Uniform standards and requirements for each department.
  2. Set up program to ensure each employee (Line and Supervisors) covers no less than 72 training hours per year.
  1. Analyze industry trends and competitors strengths in order to set programs to improve our standards and service delivery.
  2. Excellent organizational and time management is paramount.
  3. Excellent and effective oral and written communication skills
  4. Assist General Manager in the preparation of the annual budget (Payroll section) and attend Budget reviews and meetings as requested.
  5. Regular review and updating of Job Descriptions.
  6. Oversee and guide Department Heads and Supervisors with employee and supervisors yearly evaluations.
  7. Prepare monthly Human Resources and Training Report and present to General Manager
  8. Computer literate with knowledge of a variety of computer software applications (Microsoft Office),as well as social media sites including Facebook & Twitter